The Ordinary
THE ORDINARY PHA 5% LIP EXFOLIATING SERUM 15ML
THE ORDINARY PHA 5% LIP EXFOLIATING SERUM 15ML
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30-Day Refund Policy
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PHA 5% Exfoliating Lip Serum is a gentle chemical-based exfoliator for lips with 5% gluconolactone and 1.5% alpha hydroxy acids to smooth and hydrate lips. Gluconolactone is a polyhydroxy acid (PHA) that works to dissolve the structures that hold dead skin cells together. Due to their larger molecular weight, PHAs work on the surface of the skin to offer mild exfoliation, making them suitable for sensitive skin.
This formulation also includes a high concentration (>50%) of glycerin to improve hydration and retain moisture as well as ectoin to support the skin barrier and offer long-term hydration. It also contains a black carrot extract which is known for its antioxidant properties and provides a mild pink colour to the formulation.
This plant-derived ingredient may contribute to colour variations in the product ranging from vivid pink to pale peach however should not impact efficacy.
PHA 5% Exfoliating Lip Serum helps to promote skin renewal on the lips to improve their overall appearance and texture over time and can be layered under Squalane + Amino Acids Lip Balm to gently remove dry, dead skin and hydrate lips overnight.
Note: You may notice a slightly tangy taste when using this product. This comes from the exfoliating acids which help to gently renew and smooth lips.
30-Day Refund & Exchange Policy
30-Day Refund & Exchange Policy
Our refund policy lasts 30 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition received, and in their original packaging. A receipt or proof of purchase is required.
Once your return is received and inspected, we will notify you by email and confirm whether your refund has been approved. Approved refunds will be credited back to your original payment method within the applicable processing time.
Gift cards and sale items are non-refundable. Exchanges are only available for defective or damaged items. Return shipping costs are the customer’s responsibility and are non-refundable.
Shipping & Delivery
Shipping & Delivery
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Orders are usually dispatched within 1–3 business days, with domestic deliveries typically arriving within 2–7 days. International delivery times may vary depending on the selected courier.
Once your order is dispatched, you will receive a tracking link so you can follow your shipment. If your address is in a remote area, your order may be delivered to the nearest ACS Courier location for pickup.
